Contact Us

Email: info@elusivesurf.com

Tel. 0845 200 8420 / Mobile: 07970 946099

Or use the form on the right to contact us and one of our team will get back to you as soon as possible!

We would love to hear your feedback ....

07970946099

Elusive encompasses all that is surf, skate, art, music & fashion, bringing together the ideas of its ambassadors and their lifestyle experiences.

Creativity, design, energy & dedication all support Elusive's brand values.

Terms & Conditions

Elusive is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you.

Terms & Conditions

Privacy Notice

Elusive is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you.

Our Consent

All of our customer records are kept private, confidential and secure. Our database holds information that is collected at the time of registration, at ordering, any account modifications made by the customer. All data is collected lawfully and in accordance with the Data Protection Act 1998. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, & post.

Communication & Marketing

By becoming a member of Elusive and providing us with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Elusive membership and the products & services we offer including clothes, footwear, hardwear, accessories etc.) which we think may be of interest to you. When ordering from Elusive you do not automatically become a member. You have the ability to opt out of receiving any communication during the ordering process.

Opting out of Communication

All Elusive members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by emailing info@elusivesurf.com.

Site Statistics

We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our investors. The cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Elusive uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Checking your details

If you wish to verify the details you have submitted to Elusive you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Elusive, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Elusive team, who will be delighted to answer any questions you may have.

You can either send an email to:

info@elusivesurf.com

Or, write to us at:

Elusive
15 Grosvenor Road
Bassaleg
Newport
Gwent
NP10 8PY